Privacy Policy
1. Who we are
This website is operated by Tiptronic Group, a trading brand of ALEG PATAPCHYK, UNIPESSOAL LDA (“we”, “us”, “our”). We provide information and request-based support in relation to automatic transmission parts and related enquiries.
Controller:
ALEG PATAPCHYK, UNIPESSOAL LDA
Tax identification number: 517055163
VAT number: PT517055163
Registered office: Rua Fialho de Almeida 14, 2 Esq. - Office DH 7, 1070-129 Lisbon, Portugal
Email: aleg.tiptronicgroup@gmail.com
Phone: +351 928 159 974
If you have questions about this Privacy Policy or about how we process your personal data, you can contact us using the details above.
Email: aleg.tiptronicgroup@gmail.com
Business name: Tiptronic Group
2. Scope of this Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect personal data when you:
- use our website;
- submit a request through our forms;
- contact us by email or messenger;
- communicate with us about a request, quotation, payment, or delivery.
3. What personal data we collect
Depending on how you interact with us, we may collect:
- your name;
- your email address or messenger/contact details;
- the details you submit in a request form;
- part name, OEM number, or part-related description;
- uploaded photos or files;
- vehicle-related information, such as brand, model, year, engine size, and transmission model;
- the contents of your message or enquiry;
- limited technical information necessary for website operation, security, and troubleshooting.
We do not intentionally collect special categories of personal data.
4. Why we use your personal data
We use personal data for the following purposes:
- to review and process your request;
- to identify requested parts and related product details;
- to contact you about your enquiry;
- to provide quotations or pre-contract information;
- to communicate about availability, payment, shipping, or delivery;
- to maintain business records and customer communication history;
- to protect our website and services from misuse, spam, or abuse;
- to comply with legal and regulatory obligations.
If we later introduce marketing communications, we may also use contact details to send promotional messages where permitted by applicable law and, where required, based on your consent.
5. Legal bases for processing
We process your personal data on one or more of the following legal bases:
- to take steps at your request before entering into a contract, for example when you send a part request or ask for a quotation;
- for our legitimate interests, including customer communication, business administration, handling enquiries efficiently, and protecting our website and services;
- to comply with legal obligations, where applicable;
- based on your consent, where consent is required, including for certain future marketing communications if introduced.
6. How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
As a general rule:
- request and enquiry data may be kept for up to 12 months after the last relevant interaction;
- transaction-related records may be kept longer where required for accounting, tax, legal, or compliance purposes;
- uploaded files and photos may be deleted earlier if they are no longer needed to process your request.
Where necessary, we may retain information for longer to establish, exercise, or defend legal claims.
7. Sources of personal data
We generally collect personal data directly from you when you:
- complete a form on our website;
- upload a photo or file;
- send us an email or message;
- communicate with us about a request or order.
8. Recipients of personal data
We do not sell your personal data.
We may share personal data with trusted service providers where necessary to operate the website and manage communications, for example:
- website hosting and infrastructure providers;
- email delivery and communication service providers;
- technical service providers supporting website functionality and request handling.
We share only the information necessary for the relevant purpose.
9. International transfers
Some of the service providers we use may process data outside the European Economic Area.
Where this happens, we aim to use appropriate safeguards in line with applicable data protection law, such as contractual protections or other recognised transfer mechanisms.
10. Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, misuse, alteration, or disclosure.
However, no online transmission or storage method can be guaranteed to be completely secure.
11. Your rights
Subject to applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete data;
- request erasure of your personal data;
- request restriction of processing;
- object to certain processing;
- request portability of your data, where applicable;
- withdraw consent at any time, where processing is based on consent;
- lodge a complaint with a competent supervisory authority.
To exercise your rights, contact us at: aleg.tiptronicgroup@gmail.com
12. Marketing communications
At present, our website is mainly used for request handling and direct communication.
If we later introduce advertising emails, newsletters, or other direct marketing communications, we will update this Privacy Policy as needed and provide any additional consent options or unsubscribe mechanisms required by law.
13. Third-party links and services
Our website may contain links to third-party websites, marketplaces, or messaging platforms. We are not responsible for the privacy practices of those third parties.
14. Children
Our website and services are not intended for children, and we do not knowingly collect personal data from children.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last updated” date.
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